Flexible learning pathways for educators, disability providers, leaders, families, and neurodivergent adults. Our trainings and certifications focus on real-world skills, not just theory, and combine online learning with live lab experiences and practical application.

Ways to learn with us

• On-demand courses: Self-paced classes hosted in Google Classroom that you can complete on your own schedule.
• Live workshops: Virtual or in-person trainings for schools, agencies, and community organizations.
• Certification programs: Multi-level pathways with coursework, live labs, and applied practice.

Positive Behavior Support Training

Positive Behavior Support (PBS) training is a multi-level pathway that prepares people to lead person-centered, trauma-informed, neurodiversity-affirming behavior and support work. Participants learn how to redesign environments, coach support teams, and guide change at both the individual and systems level.

• Understand people in context (nervous system, environment, trauma, and relationships)
• Help design supports that align with the person’s own goals and vision for their life
• Coach families, staff, and teams through real-world change
• Contribute to systems-level projects that influence policy, practice, and training

The certification includes online coursework, live video labs, guided practice, and structured feedback from experienced practitioners. Graduates may use this as training to prepare or suppliment the pursuit of endorsement through VCU / DBHDS for Positive Behavior Support Facilitation endorsement to provide therapeutic consultation – behavior services through the Virginia Medicaid waiver program.

Note that this is not a replacement for coursework required by Virginia and does not offer certification / endorsement at this time.

Human Services Supervisor Certification (HSSC)

The Human Services Supervisor Certification is designed for people who supervise staff in day support, residential, community, education, and health settings. It provides an evidence-based framework for supervision that strengthens teams, reduces burnout, and improves quality and compliance.

Participants who complete this certification earn the designation Certified Human Services Supervisor (CHSS).

What this helps you do

• Clarify expectations and job duties so staff know what good performance looks like
• Use formal and informal monitoring in ways that feel fair, transparent, and supportive
• Give diagnostic feedback that actually leads to change
• Train staff using competency-based, performance-focused methods
• Promote work enjoyment and reduce burnout and compassion fatigue
• Address chronic performance problems while maintaining dignity and accountability
• Support compliance with licensing and regulatory requirements

What’s inside

• Module 1: Introduction to Supervision in Human Services
  The importance of an evidence-based approach to supervision.
• Module 2: Making Performance Expectations Clear – Specifying Work Duties
  Describe expectations in terms of specific, observable work behavior.
• Module 3: Making Performance Expectations Clear – Job Duty Checklists
  Use job duty checklists to support consistency, clarity, and staff retention.
• Module 4: Assessing Work Performance – Formal Monitoring
  Develop formal monitoring strategies that feel acceptable and constructive to staff.
• Module 5: Assessing Work Performance – Informal Monitoring
  Recognize key indicators of effective supervision in everyday interactions.
• Module 6: Improving and Supporting Work Performance
  Give diagnostic feedback and coaching that leads to meaningful change.
• Module 7: Staff Training
  Use performance-based and competency-based models for staff training.
• Module 8: Promoting Quality Work Performance with Enjoyment
  Increase staff enjoyment and engagement in their work.
• Module 9: Reducing Workplace Discontent
  Address sources of dissatisfaction by increasing positives and reducing negatives.
• Module 10: Resolving Recurrent Performance Problems
  Apply evidence-based supervisory procedures and use disciplinary action thoughtfully.
• Module 11: Putting It All Together
  Develop a plan to improve selected areas of staff performance in your own setting.

Who the HSSC is for

• Day-support and community program supervisors
• Residential group-home managers
• Consumer-directed companion supervisors
• Special educators, daycare leaders, and program coordinators
• Nursing-home and assisted living administrators
• Emerging leaders in human services who want a solid framework for supervision

The Human Services Supervisor Certification combines self-paced modules with opportunities to apply what you are learning in real supervision situations. Organizations may enroll multiple supervisors to create a common language and shared expectations across teams.

Dimension	Positive Behavior Support Training	Human Services Supervisor Certification (HSSC)
Primary focus	Person-centered, trauma-informed positive support for neurodivergent and disabled people; environments and systems that help people thrive.	Evidence-based supervision and leadership in human services; helping staff do high-quality work consistently.
Who it’s for	People who provide or coordinate direct support: behavior support staff, facilitators, coaches, educators, case managers, emerging clinical/support leaders.	People who supervise or lead staff: program supervisors, managers, coordinators, lead staff, principals, administrators, QDDPs/QIDPs, and other human services leaders.
Core skills	Understanding people in context; designing supportive environments; coaching teams; facilitating change with individuals and systems.	Clarifying expectations; monitoring performance; giving feedback; training staff; reducing burnout; addressing performance problems; supporting compliance.
Typical settings	Disability services, community programs, schools, mental health, family support, and organizational change projects.	Day support, residential and group homes, community programs, schools and early childhood programs, nursing and long-term care, and other human services settings with staff supervision.
Level / emphasis	Practice + coaching + systems change related to behavior, participation, and quality of life.	Supervision + leadership + performance management related to staff practice and program quality.
Relationship to waivers / systems	Can prepare participants for roles connected to waiver services (for example, behavior support and TC-Behavior related work) and systems-change initiatives.	Strengthens supervisory practice in programs that bill Medicaid/waivers or must meet licensure standards; supports internal quality assurance and risk management.
Format	Multi-level pathway with coursework, live labs, applied practice, and feedback.	Multi-module certification with self-paced learning, real-world application, and optional feedback or cohort structures.
Credential	None	Certified Human Services Supervisor (CHSS).

Interested in our training and certification programs?

Whether you’re an individual learner, a school, or a provider agency, we can help you choose the right pathway for your goals.