Positive Behavior Support (PBS) is a set of research-based strategies used to increase the quality of life and decrease problem behavior by teaching new skills and making changes in a person’s environment.

Positive Behavior Support (PBS) Facilitation requires learning through the experiences of everyone working and thinking together. It is a collaborative process that involves participation from everyone who is actively involved in the life of the person we work for – including that person. The process should be helpful, non-judgmental, and focused on removing barriers and solving problems, not laying blame or getting into supporter contests. Ultimately, it requires accountability, creativity, honesty, and some vulnerability*

*POSITIVE BEHAVIOR SUPPORT (PBS) FACILITATION: This language was developed under Grant No. 1LQCMS300080, FY 2006 Systems Transformation Grant from the US Department of Health and Human Services, Centers for Medicare and Medicaid Services, to the VA Dept. of Medical Assistance Services (DMAS). However, the contents herein do not necessarily represent the policy of the US Dept. of Health and Human Services, and you should not infer endorsement by the Federal government.

Who We Work With

PBS services are highly customizable and seem more like an ongoing, low-stress relationship where we work together at a pace that feels comfortable to chip away at larger projects.

We are best suited for a team of supporters who are anxious to learn and willing to invest the time necessary to improve the life of the person we are working for. It is best to use PBS services when the person is largely stable, and there is time and energy available to take proactive approaches. We are poorly suited for crisis support, quick fixes, or a team that prioritizes compliance and obedience over learning and support. Because services are not direct client therapy, it’s important that these teams are looking for support to curate a full and rich life.

While there is no age limit to work with us, you must:

• Be a resident of the Tri-Cities/Greater Richmond area
• Be funded through the Family and Individual Supports Waiver, the Community Living Waiver, or are able to pay privately for services

For all questions about our PBS Services program please see our Frequently Asked Questions page.

Our Six-Step PBS Client Process

Branches focuses heavily on PBS’ adherence to a respectful and ethical approach; relying on evidence-based assessments, strategies, and assistance that’s catered to each individual’s needs and goals. Our PBS team can also be engaged in third-party neutral evaluations to help determine quality of life, quality of content services, and supports measured against best practices.